When Digital Voice was implemented, it was possible to set up a call diversion by any of four methods:
1. Using the menu on the Digital Voice handset
2. Using a telephone connected to the Smart Hub
3. Logging on to the BT customer's account on the BT website
4. Accessing the BT customer's account via the MyBT smartphone app
Instructions for these options are available on BT's website.
Recently it has been found that it is no longer possible to use methods 3 or 4.
When using the BT account online, the option to access Call Diversion has been removed from the web page. However, when using the MyBT app, the option to select Call Diversion is still shown, but when it is selected the page displayed is the same one as for Call Protect although with a header showing "Call Diversion".
The facility to implement a call diversion using methods 3 or 4 would be useful in some situations when a customer is absent from their land-line.
It may be that the option to set up a call diversion remotely has been withdrawn intentionally. If so, BT's published instructions no longer correspond with the facilities offered, and there is inconsistency between the MyBT app and the customer's account on the BT website.
BT have been advised of this issue. Their response is awaited.
26 September 2022
